Tender Opportunity for Provision of Desktop and Mobile Support Services at Total E & P Nigeria Limited

1.) Introduction
Total E & P Nigeria Limited Deepwater District issues tender opportunity to interested and reputable Contractors with competent and skihed personnel, suitable equipment and relevant experience for consideration to tender for the Provision of Desktop and Mobile Support Services

2.) Scope of Work
Brief description of the Scope of Work
Provision of desktop and mobile support services in all offices within the Deepwater district. Desktop and mobile support services include the installation, configuration, deployment and support of laptops, desktops, peripherals (monitors, printers, scanners and projectors) and mobile devices (Iphones, PDAs e.t.c.)

Services are to be provided at agreed service levels and costs which shall follow the best industrial practices and service delivery standards including the implementation of appropriate framework for the management and provision of quality service delivery aimed at fulfilling all aspects of this scope of work at the agreed service levels

The service shall cover the support of about 1200 workstations, 100 units of A4 and A3 scanners, 360 local printers and 130 iphones, 17 video conference rooms and 40 meeting rooms.

Services to be provided shall include as a minimum the following;

• Installation, configuration and deployment of user-assigned IT equipment (laptops. desktops, monitors, local printers, iphones, scanners and any other user-assigned equipment). Provision of second level support for user-assigned IT equipment which includes resolution of problems on the user-IT equipment including but not limited to operating system-related problems, email problems and other problems encountered on IT equipment.
• Setup and support of meeting room and video conference equipment
• Installation and support of manually installed applications.
• Receiving updating and closing out request for support from service desk.
• Liaising with other support teams to ensure resolution of incidents
• Participating in planning, evaluation and implementation of system updates, upgrades and deployments.
• End-user assistance and guidance in the use of assigned IST equipment

The commencement date estimated for the provision of services shall be 02, 2013 with duration of two (2) years and an option to extend for a further period of one (1) year.

3. Mandatory Requirements

• To be eligible for this tender exercise, interested contractors are required to be prequalified in the 3.11,08 User Support I Help Desk Services category in NipeX Joint Qualification System (NJQS) database. All successfully pie-qualified suppliers in this category will receive Invitation to Technical Tender (ITT).
• To determine if you are pre-qualified and view the product services category you are listed for; open www.nipexng.com and access NJQS with your log in details, click on continue Joint Qualification Scheme tool, click check my supplier status and then dick supplier product group.
• If your company is not listed in the product/service category and you are registered with OPR to do business in this category, please contact Nipex office at 30, Oyinkan Abayomi Street, lkoyi Lagos with your DPR certificate as evidence for verification and necessary update.
• To initiate the JQS pro-qualification process, access www.nipexng.com to download the application form, make necessary payments and contact NipeX office for further action.
• To be eligible, all tenders must comply with the Nigerian Content requirements in the NipeX system.

4.) Nigerian Content
COMPANY is committed to the promotion of the Nigerian Oil and Gas business in alignment with the Nigerian Content Act 2010 for the Nigerian Oil and Gas Industry Content Development. It is important that prospective bidders familiarize themselves and comply with the provisions of the Nigerian Oil & Gas Industry Content Development Act otherwise referred to as The Nigerian Content Act at the stage of bidding.

As from the commencement of this Act, the minimum Nigerian Content in any project, service or product specification to be executed in the Nigerian oil and gas industry shall be consistent with the level set in the Schedule of the Act and any other targets as may be directed by the Nigerian Content Development and Monitoring Board (The Board)

Prospective bidders shall comply with all the provisions of the Nigerian Content Act that relate to this contract but in particular comply with the minimum Nigerian Content percentage for the scopes (engineering, procurement, construction & installation) which are covered in the Schedule of the Act and any other requirement that may arise from time to time not explicitly stated in this contract but which apply to the contract in fulfillment of the Nigerian Content Act, during the bidding stage. Contractors that demonstrate their commitment to meet or exceed the Nigerian Content Act requirements shall be a ground for preferential consideration in the technical and commercial bid evaluation.

Failure to fully comply with the Nigerian Content Act or demonstrate commitment to Nigerian Content Development Policy of the Nigerian Government shall result to disqualification from bidding for this contract.

During the bidding stage, contractors shall;

• Develop a Nigerian Content Plan (NCP), which shall explain the methodology of how it intends to comply with the requirements of the Act and how to achieve the set target(s) in the Schedule of Nigerian Oil & Gas Industry Content Development Act and any targets set by The Board. How it intends to give first consideration to services provided from within Nigeria, first consideration to goods manufactured in Nigeria and first considerations for employment and training of 4igerians in work programme. The NCP shall, consistent with the Act, demonstrate that Nigerian indigenous service companies have been given exclusive considerations to bid and execute work in land and swamp operating areas and their full utilization and engagement in exploration, seismic data processing, engineering design,’ reservoir studies, manufacturing, fabrication and provision of services. That the project or contract has given full and effective support to technology transfer by encouraging foreign and multinational companies to develop joint ventures and alliances with Nigerian service companies and suppliers. Tenderers detailed plan to achieve/sustain the minimum percentage Nigerian Content level as prescribed by the applicable measurement metrics in the Schedule of the Nigerian Content Act 2010.
• Demonstrate that entity is a Nigerian-registered company. Submit certified true copies of CAC forms 10, 02 & 07 (or its equivalent; CAC 2.3, 2.4, 2.5, etc) including company memorandum & article of association and other evidence of entity’s incorporation, shareholding & ownership structure in Nigeria. Maximizing Nigerian Content is a key contract priority, therefore for foreign companies and multinationals in alliance with a local company, submit evidence that the local company is an indigenous company and the binding Agreement of the alliance duly signed by the CEO of both parties and stating the specific work scope to be performed by each member of the alliance.
• Provide detailed description of the location of in-country committed facilities & infrastructure (assets, equipment, chemical storage facilities, laboratory, etc) in Nigeria to support this contract or submit a credible and verifiable plan towards setting-up to support this contract, evidence that 50% of all equipment deployed to work by multinational and international companies are owned by the local subsidiaries or submit a credible and verifiable plan towards compliance to these requirements. Submit the detailed description of facilities and infrastructure in Nigeria with evidence of ownership and location in-country.
• Provide a project-specific training, man-hour budget, skill development and technology transfer plan for Nigerian personnel or indigenous business including evidence of past performance on training and development for Nigerians nationals & indigenous business. Plan for sponsorship of Nigerians to acquire competence and/or certification. Further development of local employees as professionals. Bidders would be requested to execute an enforceable MOA with Local Training Service Provider for the provision of training services in specific technical disciplines involved in the project.
• All personnel positions (key & non-key) shall be staffed by Nigerian national employees. These include but not limited to Engineers, Technicians, Assistants, Administrators and other personnel required on the contract. Therefore, tenderer shall provide evidence of contractor organization with personnel list by came, nationality and position nominated to on the contract.
• Provide description of how bidder has given first considerations to the utilization of Nigerian resources (labour, raw materials & manufactured goods and services) in the execution of this contract. Maximizing Nigerian Content is a key Project priority.

5.) Closing Date
Only Tenderers who are registered with relevant product/service categories as at 6th March, 2013 being the advert close date shall be invited to submit Technical Bids.

6.) Additional Information
All casts incurred in preparing and processing NJQS pre-qualification shall be for the account of tenderer.

This advertisement shall neither be construed as any form of commitment on the part of TEPNG to award any contract to any company and or associated companies, sub-contractors or agents, nor shall it entitle pro-qualified companies to make any claims whatsoever, and/or seek any indemnity from TEPNG and or any of its partners by virtue of such companies having been pro-qualified in NJQS.
The tendering process shall be the NNPC contracting process requiring pre-qualified companies to submit technical tenders first. Following a technical review, only technically and financially qualified contractors will be requested to submit commercial offers.

TEPNG reserves the right to reject any and or all pre-qualified contractors at its sole discretion and at no cost whatsoever.

TEPNG will communicate only with authorized officers of the qualifying companies at each stage of the Tender process, as necessary, and will NOT communicate through individuals or Agents.

Please visit Nipex portal at www.nipexng.com for this advert and other information